Privacy Policy
Effective Date: November 25, 2025
At Dynaserve (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access or use our SaaS platform, products, and services (collectively, the “Services”).
1. Information We Collect
We may collect the following types of information from you:
- Account Information: Name, email address, phone number, company details, profile settings, and other account credentials.
- Billing Information: Payment method details, billing address, transaction history (collected securely via third-party payment processors).
- Usage Data: Logs of actions within the platform, feature usage, API usage, and other analytics to improve Services.
- Device & Connection Information: IP address, browser type, operating system, device identifiers, and location data.
- Communications: Customer support requests, emails, chat messages, and other correspondence.
- Cookies and Tracking Data: Information collected via cookies, web beacons, pixels, and other tracking technologies for analytics and personalization.
- Third-Party Integrations: Information shared with or obtained from integrated third-party applications or services.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing, maintaining, and improving our Services.
- Personalizing your experience and delivering relevant features.
- Processing payments and managing subscriptions.
- Communicating updates, promotional messages, and customer support responses.
- Monitoring and analyzing usage trends to enhance the platform.
- Ensuring security, preventing fraud, and enforcing our Terms of Service.
- Complying with legal obligations and responding to lawful requests.
3. Legal Bases for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:
- To fulfill our contractual obligations to provide Services.
- With your consent for marketing, analytics, and personalization.
- To comply with legal obligations.
- To protect legitimate interests, such as security, fraud prevention, and platform improvement.
4. How We Share Your Information
We do not sell your personal information. We may share data under limited circumstances:
- With trusted third-party service providers for operations (e.g., hosting, payment processors, analytics, email services).
- With affiliates, subsidiaries, or partners for legitimate business purposes.
- In connection with mergers, acquisitions, or corporate restructuring.
- When required by law, subpoena, or governmental authority.
- To protect rights, property, or safety of our users and the public.
5. Data Retention
We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, information is securely deleted or anonymized.
6. Cookies & Tracking
We use cookies, pixels, web beacons, and similar technologies to:
- Remember your preferences and account settings.
- Measure and analyze platform usage and performance.
- Deliver personalized content and marketing.
You may manage cookies via your browser settings. Note that some features may not function properly if cookies are disabled.
7. Security of Your Information
We implement administrative, technical, and physical security measures to protect your data. While we strive to use reasonable safeguards, no system can guarantee 100% security.
8. International Transfers
Your data may be processed in countries with different privacy laws than your own. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your information during international transfer.
9. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or update your personal information.
- Request deletion or restriction of processing.
- Withdraw consent for certain data processing.
- Object to processing or marketing communications.
- Receive a copy of your data in a portable format.
- Exercise rights under GDPR or CCPA if applicable.
10. Third-Party Services
We may integrate with or use third-party services such as analytics providers, payment processors, cloud infrastructure providers, and marketing tools. These services may collect or have access to your information independently, subject to their privacy policies.
11. Marketing Communications
We may send you promotional emails or newsletters if you opted in. You can unsubscribe at any time using the link in the email or by contacting us.
12. Children’s Privacy
Our Services are not intended for children under 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of data from a child, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Effective Date.” We encourage you to review this policy periodically.
14. Contact Us
For questions, concerns, or to exercise your privacy rights, you can contact us via: